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While discount brokers often prioritize lower brokerage fees, they sometimes overlook the importance of meeting client needs and fostering long-term relationships. This becomes evident when clients face challenges and try to reach out for assistance, only to experience delayed or unsatisfactory responses. Imagine having a Demat account with a discount broker and encountering a query related to your trade. Despite making a call, you struggle to connect with a representative in a timely manner, leaving you without an instant solution. Instead, you are required to raise a ticket or send an email, which can further prolong the resolution process. Unfortunately, this falls short of client expectations, particularly when there is an open position in the market and instant solutions are crucial.

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